Terms & Conditions

Refund Policy

Every care is taken in the packaging of your order however accidents sometimes will occur in transit, if this does happen, contact Australia Post to lodge the appropriate claim forms through them.  We cannot guarantee Australian Post Services as they are an independent 3rd Party organization.

If you do have a problem please do not hesitate to contact us at any time as we are more than willing to assist if problems do occur.

Full refunds are only given if an item is grossly misrepresented or by agreement within 7 days of the order dispatch.

Goods must be returned prior to refund in the same condition they were sent.

As per Victorian Government State Consumer Law postage costs for returns are covered by us.

Registered post items that do not arrive will be refunded according to Australia Post Procedures. Please allow a minimum of 6-12 weeks for this.

 

International Orders

We accept all orders the shop platform accepts
 

Contact Us

For special orders & large quantities contact us to order direct & for an estimated delivery time.

For any queries please do not hesitate to contact us via our 'contact' tab page

 

Shipping

We use prepaid Australia Post satchels & boxes in most cases.  All satchels and parcels come with tracking numbers allowing you to follow the progress of your order through Australia Post.

All domestic orders are sent in express post satchels with tracking information.

 

Postage Costs

Refer to listings to postage amounts.

 

Ordering & Payment Options

• Following the cart information on the shop platform you are purchasing from.​

We accept:

• Bank Deposit
• Internet Banking transfer

 

Please refer to 'contact' with any queries.